Refund & Cancellation Policy

Last Updated: 05th July 2025

At My Key Store, we deal exclusively in digital software licenses delivered via email after successful payment.
Please read our Refund and Cancellation Policy carefully before placing an order.

Refund Policy

We offer refunds only under the following conditions:

Invalid or Non-Working Key

If the license key you receive is invalid or does not activate the intended product:

• You must report the issue within 7 days of purchase.
• Our support team must be unable to resolve the issue after verification.

If these conditions are met, you are eligible for a full replacement or refund.

Duplicate Orders

If you accidentally place the same order twice:

• Contact us immediately.
• A refund will be issued for the duplicate payment, provided the second key has not been accessed (i.e., not shown on the Thank You page or opened via email).

Refunds Will NOT Be Issued For:

• Accidental purchases or change of mind.
• Compatibility issues with your device or operating system.
• Failure to review product details or system requirements.
• Claims made after the key has been accessed or used.

Cancellation Policy

All sales are final. Orders cannot be canceled once the payment is completed, as the product is sent via email and can be accessed anytime.

By placing an order, you acknowledge that you are purchasing a non-returnable digital product that is delivered automatically.

Important Notes

• It is the customer's responsibility to ensure that the product is compatible with their device and meets their requirements before purchase.
• Approved refunds (for verified cases only) will be processed to the original payment method within 3–7 business days.
• We may request screenshots, system details, or error messages to validate refund claims.

How to Request a Refund or Report an Issue

To report a problem or request a refund:

• Email: support@mykeystore.com
  Include your Order ID, a screenshot of the issue, and a brief description.
• Live Chat available on Website.
• WhatsApp: +91 9953433351 (10:00 am to 07:00 pm)